KNOXVILLE, Tenn. (WVLT) -- "Any chance they may re-open someday? Yes there is. They have the opportunity to re-apply for the program."

Something that could happen 90 days from Monday's official termination date. Good news for residents and family members Tuesday, who heard the reasons why Hillcrest West lost its federal Medicaid and Medicare status.

"Those residents will have to go to another facility that is certified under the Medicare Medicaid program," said Vincent Davis from the Tennessee Department of Health

Hillcrest West was placed in the "Special Focus Facilities Program" after several surveys, beginning in the summer of 2007, showed multiple deficiencies, including potential injuries to two patients. Then, over an 18-month period, three different surveys resulted in grades of F or lower. An A grade is the best. A level G grade states actual harm to patients. And following the 3rd survey on January 15th of this year, the Government pulled the plug on Medicare and Medicaid.

"Medicare will not pay in this facility for any services after the termination, after the 30 days past the termination day which is March the 8th," said TennCare's Pat Santel.

Still, many of those who attended the meeting stand behind the care that Hillcrest West provides.

"This is not just a hospital, it's a family thing," said patient Mildred Mason. "People do anything you ask, care to do, they can do. Supposed to do."

Hillcrest also has patients that don't require either Medicare or Medicaid, they're private pay. And family members want reassurance that their loved ones are receiving the best of care.

"Made me feel good to know they are still doing surveys that they are still going to come in and do the surveys because I want to know that they are meeting the standard they should be meeting," said Gail Taylor.